Shipping & Return Policy
Shipping Policy
We take great care in packaging each shipment to ensure your artwork arrives safely. Depending on the product, this meticulous packing process may take some time, but rest assured, we are working quickly and efficiently to get your order to you.
- Processing Time: Orders are typically processed within 3-5 business days. Custom or larger items may take a bit longer to prepare.
- Shipping Methods: We use reliable shipping carriers to deliver your artwork safely. You will receive a tracking number once your order has shipped.
- Shipping Rates: Shipping rates are calculated based on the size and weight of the package, as well as the delivery destination. You can view the shipping cost at checkout.
- Delivery Time: Delivery times vary depending on your location. Domestic shipments typically arrive within 5-7 business days, while international shipments may take 10-15 business days or more.
- Packaging: Each piece is carefully packaged with protective materials to ensure it arrives in perfect condition.
- Delays: While we strive to deliver your order on time, unforeseen circumstances such as weather conditions or carrier delays may affect delivery times.
Thank you for your patience and understanding. We are committed to ensuring your artwork arrives safely and promptly.
WHERE IS MY ORDER?
Sara's studio team is small, just her in fact... and are printing and packaging at full capacity. It can take a a few dates to fulfill the order. Don't worry, Its on its way.
CAN I RETURN THE ARTWORK I PURCHASED?
Finding artwork that brings you joy is a special experience and we want you to find happiness in your selection. With that being said some extenuating circumstances arise where situations need to be assessed individually.
All Original Artwork are final sales. Each piece has a little something special for you and takes a great deal of money and time to ship them to you.
Prints are precious representations of a lot of time and effort and often times when they are returned they are not re-sellable.
If there is an issue with an order upon arrival please contact me here. We can come to a solution together
MY ARTWORK ARRIVED DAMAGED/WAS STOLEN…
It is important to us to do all we can to package your artwork with the utmost care and in the best quality products so that it arrives undamaged. When you receive your package, there will be instruction on how to best handle and care for your product. Please make sure your hands and surfaces are clean when opening any artwork.
Damaged artwork:
If your print or merchandise did arrived, we will issue a replacement for you with the next available products. Please document the damage the best you can with pictures and in complete detail If an original was damaged then please contact me here. Originals are not replaceable but each situation will be handled in the utmost of care. Also remember that a great deal of my artwork is created on found wood. Dents and scrapes are part of the deal.
Lost or stolen: If your package is marked “Delivered” but is nowhere to be found, please first check your confirmation email to ensure that you provided the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect.
If you believe the order to have been stolen, please provide evidence of the matter so we can arrange to have a replacement sent out to you.
We are eager to help you the best we can but understand that when it leaves out hands we do not have any control over what happens during transit. ! We are a small crew and it is heartbreaking for us as well when prints and artwork arrives damaged.
It is important to Sara for you to be elated with your new artwork. If their are any concerns or questions please contact me below with any concerns that may have arisen in receiving your art.
